Service Level Agreements (SLA)

Your audio-visual system is a major investment that you and your business will come to depend on. This means that it needs to be properly maintained and any fixes should be promptly carried out. At Sight & Sound Limited, we offer a comprehensive maintenance package to provide you with all the support you need to maintain your audio visual system.

A Service Level Agreement (SLA) is a contract or a part of a service contract which defines the service. In other words, SLA is an agreement
that defines the terms of service that exist between a service provider and their customer

Sight and Sound Limited focuses on all major service levels. Some of them are as follows:

  1. Customer SLA: Where there is an agreement between an
    individual customer and a company.
  2. Service SLA: Service SLA is for every customer making use of the
    services being provided by a company, e.g. Response time
    for emails.
  3. Multi-level SLA: It is a combination of levels with the purpose of
    addressing multiple sets of customers.
  4. Corporate SLA: This includes all Service Level Management (SLM)
    issues.
  5. Customer Level SLA: This includes all SLM issues that apply to a
    particular group of customers.
  6. Service Level SLA: This includes all SLM issues that apply to
    specific services

With Sight and Sound SLA, the customer gets guaranteed service quality, and the service provider works within precisely defined responsibilities and tasks.

Working according to SSL SLA guarantees predictable resource spending, swift issue resolution, uninterrupted end-user experience and boosts the brand loyalty.

Isn’t it what every business needs? Get in touch with us for the best rates and guaranteed services.

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